HeyBike EC 1 Commuter Electric Bike

The below information is just a summary. For full details please see our Delivery & Returns Policy

UK Delivery

All items ordered online with us here at Ride and Glide will be dispatched within 24 hours when in stock (except for orders placed on Saturday which will be dispatched on the Monday).

Delivery options to the UK Mainland (excluding Highlands and Islands, and pre-owned vehicles)*:

• FREE Express Delivery: 1-2 Working Days (orders over £100, excluding our ‘Lifestyle’ category)
• Standard Delivery: 3-5 Working Days – £3.99 (orders under £100)
• Express Delivery: 1-2 Working Days – £7.99 depending on weight
• Collect In Store: FREE (contact to arrange a date)
• Not in Stock or Back Ordered Items: Please contact Ride + Glide for more information
• Marketplace: When purchasing items from our marketplace, please note that shipping costs may vary and are subject to specific terms and conditions. 

*Delivery to all other UK areas, and pre-owned vehicles, will be calculated at the checkout.

We use a DPD trackable service.

European & Other International Delivery

View international delivery info here

Returns and Refunds Policy

Our returns and refund policy lasts 14 days. If you change your mind and you no longer want your product please get in touch with us within 14 days of receiving your order. You will then have 14 days to return it to us.  If 14 days have gone by since your purchase delivery, unfortunately we can’t offer you a refund or exchange.

Goods sold are NOT refundable if used. Returns are accepted within 14 days of purchase IF the product and packaging arrive back at Ride and Glide exactly as they were sent out, In their original packaging and unused. Refunds will be issued once a Ride and Glide technician has checked the product and packaging. We may make a deduction from the refund amount for the loss of value of any good supplied if the loss is the result of unnecessary handling by you. To complete your return, we require a receipt or proof of purchase. Please contact us at [email protected] and we will advise you on how to return the order to us and provide you with a returns form.