Electric Vehicle Warranties

For customers in Europe, please see our European warranty policy

Ride and Glide Ltd Warranty Terms and Conditions for UK Customers:

Warranty Scope and Eligibility

All NEW E-Scooters, E-Skateboards, E-Unicycles and E-Bikes sold by Ride and Glide Limited are covered with a limited warranty against manufacturing defects for a period of 12 months, starting on the day the product is received by the customer. All USED E-Scooters, E-Skateboards, E-Unicycles and E-Bikes sold by Ride and Glide Limited are covered with a limited warranty against manufacturing defects for a period of 3 months, starting on the day the product is received by the customer. For e-scooter frames and some select products Ride and Glide extend the limited warranty to 24 months (please check product details for more info), starting on the day the product is received by the customer. The coverage of these limited warranties is only applicable in the following conditions:

Only the original purchaser (name listed on the shipping address) is entitled to the limited warranty coverage which commences on the day the vehicle is received by the customer. The warranty period is terminated on the first day of the second year of ownership (used product warranties terminate on the first day after the 3 month period of ownership) , or when the vehicle is resold or transferred to another individual. The warranty is NOT transferable under any circumstance.
The limited warranty is only applicable to the list of covered components, which includes the following:

– Battery, Controller, LED Lights, Motor, Display, Throttle and Electrical Wiring

Any defect reported must include an image or video, proving the existence of the defect. When a defective component is reported and the Ride and Glide technicians validate the existence of the defect, Ride and Glide will, in its sole discretion, either:

– Repair/replace the defective component at Ride and Glide HQ (part/s, labour and shipping free of charge)

– Replace the defective component with a new component if straightforward for customer to replace (part/s and shipping free of charge)

***PLEASE NOTE THAT IT REMAINS THE SOLE DISCRETION OF THE RIDE AND GLIDE TECHNICAL TEAM TO DETERMINE WHETHER THE CORE COMPONENT OR PRODUCT ARE DEFECTIVE AND IF THEY ARE COVERED BY THE LIMITED WARRANTY***

Limited Warranty does not cover the following:

Consumables (such as fuses, brake pads, brake calipers, braking disc, tires, tube, brake cable, bearings etc)
Damage associated with commercial use.
Defects or damages from accidents, improper use and storage, abnormal conditions, loading over the manufacturers weight limit, exposure to moisture or dampness, or other acts which are not the fault of Ride and Glide.
Damage due to improper assembly or maintenance.
Damage due to the installation of parts or accessories that were not intended for or compatible with the product.
Failure to perform maintenance or service at appropriate intervals

Please note that any modification to the product will void the warranty.

Removing any electrical components from your product may void your warranty.

The warranty will also be void if you are not the original owner as the warranty is non transferable.

Warranty covers you solely against manufacturing faults.

Most electric products are not waterproof and should never be ridden in damp or wet conditions. Please check product descriptions for full details.

Warranty Shipping Costs

For warranty issues we arrange the shipping and will cover the cost to ship back to us and of posting the item back out to the customer (UK Only). However, if after inspection by our technicians the required work is not deemed to be covered under product warranty or guarantee, the customer will be invoiced for any shipping costs incurred.

Warranty Terms and Conditions for International Customers:

For customers that are having their product delivered to a country outside of the UK, the Ride and Glide Limited 12 month warranty applies (please see above for details). However for warranty issues it is not feasible to ship the products back to us so we would ship parts out if required free of charge. The customer would source a local technician if they could not replace the part themselves and liaise with Ride and Glide Technicians. Please take this into consideration before purchasing from us.

Manufacturers Warranty Terms and Conditions:

This refers to items sold by Ride and Glide that the manufacturers supply the warranty for. Although in many cases Ride and Glide can help with the process, warranty issues and claims for these items will be serviced by the manufacturer so no liability for warranty defects is with Ride and Glide. Please check the product pages to see if the warranty is with Ride and Glide Ltd or the manufacturer/distributor.

PLEASE SEE THE RETURNS POLICY FOR HOW TO SEND BACK YOU PRODUCT

For further details please feel free to get in contact with us by email or phone.

Disclaimer:

Many of these products are extremely powerful and therefor can be very dangerous if ridden in a reckless or inappropriate manner. Electric scooters, offroad e-bikes, e-unicycles and skateboards are not to be used on footpaths, cycle lanes or roads in the UK. It is the complete responsibility of the customer to ensure that you operate your e-scooter, e-bike, e-unicycle or e-skateboard within all country and local laws. The customer assumes all liability and risk associated with the use of electric scooter products and holds Ride and Glide Ltd and its owners free from any liability caused by their use. We also strongly advise anyone riding these machines to always wear a helmet at the very minimum and all other relevant protective equipment. These machines are not toys and can cause a lot of damage to the rider and or other people if not used safely. Although you are riding them at your own risk, please always stay to safe speeds and do not push them to their limits. The products that are not in the “Kids” section are not to be ridden by anyone under the age of 18.