Ride and Glide Terms & Conditions

 

If you continue to use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ride and Glide LTD.

 

‘Ride and Glide’ or ‘us’ or ‘we’ used in the following statements refers to the owner of the website whose registered office is The Shed, 95 Arundel Road, Worthing, BN13 3EU. Our company registration number is 11035578 and place of registration is the UK. The term ‘you’ refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, ‘Ride and Glide Ltd’, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not show that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

 

Buyer-seller contract:

The buyer-seller contact begins once the product or products have been sent by the seller (Ride and Glide) and received by the buyer.

 

Ride and Glide Ltd Warranty Terms and Conditions:

All purchases are subject to our full warranty condition, summarised below and detailed in full here: www.rideandglide.co.uk/warranties/ 

1.Goods sold are not refundable if used. Returns are accepted within 14 days of purchase if the product and packaging arrive back at Ride and Glide exactly as they were sent out, unopened and unused. Refunds will be issued once a Ride and Glide technician has checked the product and packaging. This condition is irrespective of purchase method or any coupon codes used.

2.The limited warranty for Ride and Glide LTD select e-scooters and e-unicycles products extends for the first 12 months beginning on the date of purchase of the product.

3.The warranty components includes 1.Hub Motor 2. Battery 3. Controller 4. Throttle and battery indicator unit. 5. Charger Unit. 6 All other electrical wiring and components

4.Any products returned to Ride and Glide for warranty claims must be packaged in the original packaging they arrived in. Ride and Glide are not liable for damage to products in transport from the customer to Ride and Glide.

5.Repaired product will be warranted for the balance of the original period

Exclusions:

1. Consumables (such as fuses, brake pads, brake calipers, braking disc, tires, tube, brake cable, bearings etc)

2.Damage associated with commercial use.

3. Defects or damages from accidents, improper use and storage, abnormal conditions, exposure to moisture or dampness, unauthorised modifications or repairs, or other acts which are not the fault of Ride and Glide.

 

Uncollected Items Policy:

Collection Period: Upon completion of repair or service, customers are expected to collect their items within 14 days of being notified of the completion, unless otherwise agreed upon in writing.

Notification: Customers will be notified via the contact information provided at the time of service or repair once their item is ready for collection. The notification will include details of the completed service, instructions for collection, and any applicable charges or fees.

Extension Requests: Customers unable to collect their items within the specified time frame are required to contact Ride and Glide Ltd promptly to request an extension. Extensions will be considered on a case-by-case basis and must be agreed upon in writing.

Storage Fees: In the event that an item remains uncollected after the initial 14-day period, Ride and Glide Ltd reserves the right to charge a storage fee of £10 per day for each additional day the item remains in our possession.

Final Notice: If an item remains uncollected for a total of 60 days from the date of the initial notification, Ride and Glide Ltd will issue a final notice to the customer via registered mail or another trackable method. The final notice will include a grace period of 14 days for the customer to arrange collection or request an extension.

Disposal of Uncollected Items: In the absence of communication or collection within the specified 14-day grace period following the final notice, Ride and Glide Ltd reserves the right to proceed with the lawful disposal of the uncollected item. Disposal may involve selling the item to recover any outstanding fees or disposing of it in accordance with applicable laws and regulations.

Right to Recover Costs: Customers will be held responsible for any outstanding charges, including but not limited to repair or service fees, storage fees, and disposal costs, in the event of uncollected items.

Communication: Customers are encouraged to maintain up-to-date contact information with Ride and Glide Ltd to ensure effective communication regarding their items and any related matters.

Exceptions: Exceptions to this policy may be considered in exceptional circumstances, and customers are encouraged to communicate any challenges they may face in adhering to the specified collection periods.

Contact Information: For any inquiries or to discuss specific circumstances related to the collection of items, customers can contact Ride and Glide Ltd at [email protected]

 

Manufacturers Warranty Terms and Conditions:

This refers to items sold by Ride and Glide that the manufacturers supply the warranty for. This applies to all e-skateboards including Onewheels, Super 73 e-bikes, and some e-scooter brands products. Although in many cases Ride and Glide can help with the process, warranty issues and claims for these items will be serviced by the manufacturer so no liability for warranty defects is with Ride and Glide.

 

Ride and Glide Ltd Delivery and Returns Terms and Conditions:

All purchases are made with the full understanding of our delivery and returns policy, detailed in full here – www.rideandglide.co.uk/delivery-returns

Marketplace Terms and Conditions:

Disputes and Returns

In the unlikely event that the buyer receives the product and it vastly differs from the description of the product, they are entitled to a full refund.

The product may be considered vastly different from the listing if it is:

• Wrong size
• Wrong colour
• Incorrect brand
• Incorrect model
• Different frame material
• Different year of manufacture
• Different specifications
• Significantly different condition
• Any major flaw that wasn’t mentioned in the description
• Counterfeit product or components
• Missing parts/components
• Significant damage that wasn’t mentioned in the description or shown in pictures

The product is not considered vastly different from the listing if:

• Colour is slightly different, due to the lighting of images or wear
• Condition is slightly different, including light/ medium scratches and dirt
• The product doesn’t fit
• You’ve changed your mind or don’t like the bike.

What happens if the product is vastly different from the listing for the buyer?

1. The buyer must notify Ride and Glide Marketplace within 48 hours of receiving the product that there is an issue. Please send us an email to [email protected] that includes the reasons why it is different from the listing, as well as photo evidence.

2. We will suspend the order until we have concluded whether the item is vastly different from the listing. We’ll reach out to the seller and ask them to dispute the claim within 48 hours or provide the return address.

3. If the seller disputes the claim but we believe the product is considered to be vastly different, we will cancel the order and ask you to return the product to the seller, so we can refund you. The refund will be processed once the product has arrived with the seller.

What happens if the product is vastly different from the listing for the seller?

1. Once a product has been reported as vastly different. The seller will have 48 hours to provide evidence that the product was sent as described. Evidence of this would be a photo of the product with the box that Ride and Glide has sent.

2. If Ride and Glide decides that there is not a case that the product was vastly different. The funds will be released to the seller and the case will be closed.

3. If Ride and Glide decides that the product was vastly different from the listing, the seller will be required to pay the return shipping fee to return their product. Payment for the shipping must be made within 48 hours or the product will be returned to Ride and Glide. If this is the case the seller must pay the additional shipping fee to receive the product back along with any additional storage fees.

Each case will be judged individually and fairly taking into account evidence from both sides. It is up to the sole discretion of Ride and Glide to decide whether or not a product is vastly different from the listing with the evidence provided by both parties.

Selling Fees

Listing your product is always free on our marketplace.
Depending on the price your product sells for will determine the commission paid to Ride and Glide post sale:

Up to £300 – 20% (including box and delivery)

£301 to £1500 – 16% (including box and delivery)

£1501 to £2500 – 17.5% (including verification, box and delivery)

£2501 to £3500 – 14% (including verification, box and delivery)

£3501 + – 12% (including verification, box and delivery)

The seller will receive their payment minus our commission after the product has been with the buyer for 48 hours. This Is subject to the buyer not raising a dispute within this time (see above for more information on the disputes process).

Premium Package

For sellers that want Ride and Glide Limited to handle all of the marketing of their product for them, we offer a Premium Package for £200. For this we collect the product, professionally photograph it and market it across our socials, in store and of course on the marketplace. Please note that if the product does not sell within 12 weeks then we reserve the right to return the product to the customer or they can agree to a storage fee of £5 per day. This would be subject to Ride and Glide Warehouse space.

Shipping

Sellers

For products that sell for under £1500 the seller has the option of letting the buyer collect in person or shipping the item out to them.
If the seller agrees to the buyer collecting, then there is an important procedure that needs to be followed. Once the buyer has checked over the product and is happy with it, they must log in to their portal and click “approved”. This triggers an email and message to the seller that they can release the product. If the seller releases the product but hasn’t received the confirmation message to do so, it may be difficult to prove that the buyer accepted the product if there is a dispute.
If you are shipping the item, then we will handle the logistics. If you have a box for the product then we will arrange a collection at your convenience. If you need a box, then we will send a box out to you and arrange a collection once you have packed the product up. For some larger items we may send a courier to collect. All correspondence will be through us for this part of the process and all shipments will be insured.
For Items that sell for over £1500, the shipping process will be the same but the product will come to us here at Ride and Glide first for verification before being sent on to the buyer.

Buyers 

For products under £1500 the buyer will have the choice to collect if the seller as listed that as an option. If the buyer chooses this route, then there is an important process to follow. Once the buyer has arrived at the seller’s address, and checked over the product, they will need to log into their portal and press the accept product button. This triggers a message to the seller telling them that the bike can now be released. Buyers, please make sure that if you choose this option, to make sure you are completely happy with the product you are purchasing as once you confirm this through the portal, returning the product for a refund will be extremely difficult.
If the buyer pays for delivery then the process is very simple. If the purchase price is under £1500 then we arrange for the product to be shipped straight from the seller to buyer. If the purchase price is £1500 or above then the product will come to us first to be verified and then sent straight on to the buyer. The buyer has 48hours to make sure they are happy that the product is as described, after this time funds will automatically be released to the seller if the buyer has not raised a dispute. 

Verification process

All products that sell for over £1500 are brought into the Ride and Glide workshop for a thorough inspection, before being sent to the buyer. This is to limit post sales issues and give the seller and buyer some peace of mind. The process can take a few days depending on whether the product is as described or not. If we deem it not as described then we will contact both parties and try to reach an agreement. If this cannot be resolved then we send the product back to the seller and refund the buyer. In this instance the seller would be liable for the transport costs.

The verification process will involve the following:

Cosmetic check (against the sellers description)

Tyre and wheel check – We take a good look over the tyre condition and also make sure the rims and spokes are not compromised.

Motor check – We run the motor/s  move through the ride modes, making sure they achieve the speed advertised and function as they should.

Battery and charger check – we charge the product to its full voltage to make sure the cells are ok and the charger is working correctly.

Brake check – we check brake pads, discs, cables, levers and regenerative brakes if required. This is carried out on the work bench and not under load. This is carried out on the work bench and not under load.

Lighting – Any lights including brake lights and indicators will be checked.

Gearing – We will run through the gears on electric bikes to make sure they change smoothly and function as they should. This is carried out on the work bench and not under load.

Additional electrical functions – Any other functions on the vehicle e.g. horn, immobilizer, dropper post etc will be checked.

Some specific products may have additional features that require checking. Once the checks are complete and we are happy that the product matches its description, we give it the Ride and Glide Verified stamp of approval. Please be aware that this is not a warranty and Ride and Glide are not in any way liable for any issues that the product has, or develops once delivered to the customer. This would be a dispute between the seller and the buyer. Please see the disputes section above for more details.

Cycle Scheme Terms and Conditions:

When applying for one of the cycle schemes that we are partnered with, your invoice will be subject to an additional fee. This is to cover the “commission” fee that we are charged by the Scheme provider. Different schemes charge different fees ranging from approximately 5% to 15% of the retail price. Check with us before applying to a scheme to confirm the full invoice amount required.

Please note that at the present time, electric scooters, skateboards and Unicycles are not included in any of the schemes. They are purely for bicycles.

 

Gift Voucher Terms and Conditions:

Gift vouchers purchased via the website are valid for 12 months from date of purchase and work as store credit – vouchers can be redeemed across multiple purchases until such time as the total value of the gift voucher has been spent. Gift voucher validity periods cannot be extended.

 

Disclaimer:

Many of these products are extremely powerful and therefor can be very dangerous if ridden in a reckless or inappropriate manner. We strongly advise you to only use these products on private land (except for road legal e-bikes) where you have the land owners permission. We also strongly advise anyone riding these machines to always wear a helmet at the very minimum and all other relevant protective equipment. These machines are not toys and can cause a lot of damage to the rider and or other people if not used safely. Although you are riding them at your own risk, please always stay to safe speeds and do not push them to their limits.