All items ordered online with us here at Ride and Glide will be dispatched within 24 hours (except for orders placed on Saturday which will be dispatched on the Monday).
Delivery options to the UK Mainland*:
We use DPD which has a trackable service
- Standard Delivery: 3-5 Working Days – FREE
- Express Delivery: 1-2 Working Days – £4.99/£9.99/£24.99 depending on weight.
- Not in Stock Items: 7-10 Working Days – FREE
Items sent via the DPD will be sent on a ‘Signed For’ service (Standard Delivery) or Special Delivery (Express Delivery). Items sent through DPD are sent on a 24 hours tracked service.
International / European Shipping
If you are not based in the UK but have seen an item(s) on our website that you’d like to purchase, then simply add them to your cart and select your Country when you checkout. (There are currently some Countries that we do not ship to)
We can still potentially ship to you if you are UK Non-Mainland (i.e. Northern Ireland). Please call or email us if the shipping costs are not clear.
We hope you will be happy with your purchases from Ride and Glide but in the event that you are not…please follow the procedure below.
If you buy an item and it is damaged, then please call us on +44 (0)330 0431980 and we will either refund your money or issue a replacement item once we have received the damaged item. You can return your item for a refund or exchange if it is sent back to us within 14 days and in the same condition it was received (i.e new condition, with the original packaging, labelling and tags attached). Please also include your original receipt. Please E-mail [email protected] to request a returns number BEFORE you return your item!
Returned items that are faulty are entitled to a full reimbursement including postage costs.
You have the right to cancel your order up to a maximum of 7 days from the day after you receive your order. You must notify us of this intent in writing by contacting us at: The Shed, 95 Arundel Road, Worthing, BN13 3EU. Any return postage costs are the responsibility of the customer.
Items Purchased in-store may be returned within 7 days with a valid receipt for a credit note as long as the product is in new condition, with the original packaging, labelling and tags attached.