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FAQs

FAULTY ITEMS +

In the event that an item is believed to be faulty, please check the following before returning your goods.

If there is a manual, please read through it thoroughly to ensure the correct installation of the product.

If the fault persists please email [email protected] with a description of the fault and your unique order number. If its possible for you to attach a picture of the faulty part of the product that would be very helpful and speed up the process to getting the product fixed. As an alternative you can always call us on 0330 043 1980. Emails will usually be responded within 24 working hours.

In the case that the product has been used we are obliged to repair or replace the item. A refund will only be processed in the exceptional circumstances.

 

PRICE OF DELIVERY AND HOW LONG DOES AN ORDER TAKE? +

Please see shipping & returns page.

 

PRODUCT NOT IN STOCK AND ON BACK ORDER +

If an item you have ordered is not in stock, we will back order it for you and dispatch it as soon as possible. We will be in contact with you either by phone or email.

 

CONTACT DETAILS +

The Shed, 95 Arundel Road, Worthing, BN13 3EU, West Sussex, United Kingdom

Phone 0330 043 1980

Email: [email protected]

Vat Reg Number: 301 1603 74

Office/Shop hours: 09:00- 17:00 Monday to Saturday

Sunday: 10:00- 16:00

 

WHAT SCOOTER OR SKATEBOARD SHOULD I BUY? +

See our guides section for help or feel free to contact us on 0330 043 1980.

 

PRODUCT WARRANTY +

See our warranty section for further details

Disclaimer: Electric scooters, off-road e-bikes and skateboards are not to be used on public footpaths, cycle lanes or roads in the UK. It is the complete responsibility of the customer to ensure that you operate your e-scooter, e-bike or e-skateboard within all country and local laws.

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Many of these products are extremely powerful and therefore can be very dangerous if ridden in a reckless or inappropriate manner. The customer assumes all liability and risk associated with the use of electric scooter products and holds Ride and Glide Ltd and its owners free from any liability caused by their use. We also strongly advise anyone riding these machines to always wear a helmet at the very minimum and all other relevant protective equipment. These machines are not toys and can cause a lot of damage to the rider and or other people if not used safely. Although you are riding them at your own risk, please always stay to safe speeds and do not push them to their limits. The products that are not in the “Kids” section are not to be ridden by anyone under the age of 18.

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Disclaimer: Electric scooters, off-road e-bikes and skateboards are not to be used on public footpaths, cycle lanes or roads in the UK. It is the complete responsibility of the customer to ensure that you operate your e-scooter, e-bike or e-skateboard within all country and local laws.

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Many of these products are extremely powerful and therefore can be very dangerous if ridden in a reckless or inappropriate manner. The customer assumes all liability and risk associated with the use of electric scooter products and holds Ride and Glide Ltd and its owners free from any liability caused by their use. We also strongly advise anyone riding these machines to always wear a helmet at the very minimum and all other relevant protective equipment. These machines are not toys and can cause a lot of damage to the rider and or other people if not used safely. Although you are riding them at your own risk, please always stay to safe speeds and do not push them to their limits. The products that are not in the “Kids” section are not to be ridden by anyone under the age of 18.

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